There are several potential uses of a chatbot in e-commerce:
1. Customer support: A chatbot can be programmed to answer frequently asked questions and provide basic support to customers. This can help reduce the workload on customer support teams and improve the overall customer experience.
2. Sales assistance: A chatbot can guide customers through the sales process, providing product recommendations based on customer preferences and previous purchases.
3. Order tracking: A chatbot can provide real-time updates on the status of orders, reducing the need for customers to contact customer support.
4. Personalization: By collecting data on customer preferences and past purchases, a chatbot can provide personalized product recommendations and promotions.
5. Feedback collection: A chatbot can be used to collect feedback from customers, such as reviews and ratings, which can be used to improve the overall customer experience.
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